Help and contact
Vitra Support
Get help with Vitra, Apple Health, Apple Watch, technical problems, or a Vitra Premium subscription.
Contact support
Email us with your question or a short description of the problem. We can help with:
- Questions about Vitra and its wellness features
- Technical problems and bug reports
- Apple Health permissions, missing data, or refresh questions
- Apple Watch, widgets, Smart Stack, or complication troubleshooting
- Vitra Premium subscription and purchase questions
Reporting a problem
When relevant, please include:
- Vitra version and build number
- iOS and watchOS versions
- iPhone and Apple Watch models
- What you expected and what happened
- Any steps that reliably reproduce the problem
Please protect your privacy. Do not email Apple Health exports, medical records, or screenshots containing sensitive information you do not want to share.
Subscriptions and purchases
If an active Vitra Premium subscription is not recognized, open Vitra’s Upgrade or subscription screen and select Restore Purchases.
Apple processes purchases, renewals, cancellations, and refunds. You can manage or cancel a subscription in your Apple Account subscription settings. For refund requests, visit Apple’s Report a Problem.
Wellness information
Vitra provides wellness estimates and trends and is not intended to diagnose, treat, cure, or prevent medical conditions. Health concerns or medical decisions should be discussed with a qualified healthcare professional.